Frequently Asked Questions

1. Keys, Locks & Fobs

It is not permitted for tenants to change the lock on their suite. If you require your lock changed, please contact your caretaker.

Winnipeg Housing does not consider it an emergency when a tenant is locked out due to loss of keys/keyfob. To gain entry to the building, your caretaker can be contacted during regular working hours (Monday - Friday 8:00 am to 6:00 pm).

2. Suite Renovations & Alterations

Winnipeg Housing maintains and periodically renovates tenant suites and building common areas as required. Renovations and major maintenance are planned and advance notice is provided to tenants as required.

It is not permitted for tenants to renovate or alter their units without prior written permission from Winnipeg Housing. Renovations and alterations include but are not limited to:

Painting
Wallpaper
Flooring
Structural changes of any kind

3. Yards & Balconies

If you rent a townhouse or house, you are responsible for lawn care, seasonal cleanup and clearing ice and snow from the walkways.

Your balcony is not to be used for storage.

Barbecues (charcoal or propane) are not permitted on your balcony due to the associated fire hazard.

During winter months, tenants are responsible to clear snow and ice from their balcony.

Due to health reasons, bird feeders and bird feeding is not permitted.

Satellite dishes are not permitted.

4. Pets

Absolutely no pets allowed.

5. Cable & Telephone

Tenants are responsible for contacting their local cable and telephone companies to arrange for connection and payment.

6. Hydro & Gas

If the utilities are not included in the rent amount, tenants are responsible to arrange and pay their own hydro and/or gas and are further responsible to keep their account current with Manitoba Hydro.

7. Smoking

Smoking is only permitted in designated smoking areas. Tenants may not smoke on balconies or in any of the common areas inside the building.

8. Guests

Guests may stay with you for a total of only 14 days in a one-year period. If you want or need to plan a longer visit for a guest, written approval must be obtained in advance from your Property Manager.

9. Laundry Rooms

Building laundry facilities are available for use by registered tenants only.

In many buildings, laundry facility hours are limited - Please see your caretaker for more details.

Please report any washer or dryer that isn't working to the caretaker or our office.

10. Pest Control

Winnipeg Housing has an extermination program to control pests. If you discover rodents or insects, please advise your Caretaker and the problem will be attended to promptly.

You can assist in reducing the incidence of pests by insuring you keep food stored in glass, metal or hard plastic containers with tight-fitting lids and clean behind and under the fridge and stove every three to six months (Your caretaker can assist if required).

Further information on good housekeeping practices and how to best prevent unwanted guests in your apartment or home can be found by clicking here. Additionally, if you have questions or concerns, please feel free to contact your caretaker or property manager and they will gladly assist you.

11. Bed Bugs

If you think you have bedbugs please call your caretaker or our office as soon as possible so that we can have the issue attended to at once. For detailed information on Bed Bugs, what causes them, and how to prevent them, please click here.

It is important to remember that no one is to blame for bed bugs. For many reasons outside your control, bed bugs have become a problem in cities and towns across the world. Often, instances of bed bugs go unreported as tenants are ashamed or fearful that they will be blamed for the problem. This will not be the case. We urge all our tenants to report bed bugs to us as soon as they can so that we can act. The safety of our tenants is our top concern.

12. Moving Out

If you decide to move, we require you to provide one (1) calendar months' advance notice, to be submitted to our office in writing.

13. Transfers

Winnipeg Housing has a no transfer policy.